Service Canada employees asked to avoid using Mr., Mrs. or Ms. as well as mother and father

Service Canada workers have been instructed to use a client’s full name or ask how they would prefer to be addressed instead of using Mr., Mrs. or Ms., which “can be seen as gender specific by a client.”
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https://globalnews.ca/news/4097862/service-canada-gender-neutral-language/
 http://www.cbc.ca/news/politics/service-canada-gender-neutral-1.4585629